This is a story for everyone (probably meaning all of you) who have been on the receiving end of appalling customer service, possibly involving an endless problem with no solution in sight.Here is a solid gold rant from a friend of mine on such an issue with Virgin Media regarding internet bandwidth that, owing to its ferocity looks like it might actually achieve something as long as he "promises to not use offensive language in future". This might be the future model for us consumers in the modern age of de rigeur bureaucratic resistance.
Also of great interest is the fact that his very angry email was sparked by the fact that Virgin Media apparently place close attention to comments made about them on Twitter. The Virgin staff watching Twitter contacted him after noticing angry tweets condemning their service.
After being invited to phone a particular member of staff directly to deal with his issue, he was further reprimanded for "offensive language" for referring to the staff he had previously dealt with as "lackeys", leading to him writing in his conclusion that:
"To be honest, this wound up being one of the most surreal conversations I think I’ve ever had with a living breathing human being. At one point, I briefly considered whether or not this could be some sort of prank, the sort of pseudo-comical prank call the Fonejacker or a radio station might make, but even then it was simply too imaginative, too ludicrous for that. Instead, the insanity can only be the reality - that this genuinely was the way Virgin Media dealt with angry customer complaints, like an offended schoolteacher telling you off for using the word tits in front of the girls."If that resonates with any of you, I highly recommend you read the entire rant, complete with the angry email he sent where he blew his top.
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